About
BPO & Digital Marketing Services
About Our Company
Unic Media initiated on an entrepreneur level, 7 years ago in the BPO industry in Managua, Nicaragua. Consistently and steadily climbing an uphill glidepath in all the industry verticals, competing today between the top BPO companies in the country.
Back Office
As corporations started to focus primarily or exclusively on their core business, entire support processes began to be outsourced. Back office operations are the off-site delivery of a range of non-core service functions, including routine administration tasks, customer service and technical support.
Virtual Assistant
The new age of customer service is very dangerous due to the growing channels of social media. You have to be really careful how you treat people and their individual cases since they can write a bad review and hurt your image.
Business Development
And with a flexible operating model that combines multidisciplinary teams and technologies across an ecosystem of partners, organizations can improve overall performance and sustainability.
Sales
Cold-calling is regarded as one of the most effective ways of building a healthy pipeline of sales leads, so it’s important to enhance your techniques in approaching every call you are going to make.
Mission
Seize the day, secure sustainability
During times of great change—being able to drive value is paramount. In the wake of recent societal, industry and technology disruption, business process functions, including finance, supply chain, procurement, human resources, marketing, sales and customer operations, and industry-specific services, such as health, insurance and banking, have been severely disrupted.
The operating model is proving to be a linchpin. It can not only harness change but also adapt to feed the business strategy—achieving resiliency, agility, competitive advantage and better business outcomes. Unic Media is helping clients to optimize and transform business processes—to be more data-driven, AI-powered and cloud enabled—to work smarter, scale faster, be more productive and eradicate costs across the enterprise with intelligent operations.
Realizing business process services benefits
850
clients in 45 languages and filing more than 800 patents in 15 countries.
4,000
automation solutions in 27,000 projects to free up 135 million “transaction” hours per year.
$21B
in realized cost optimization and positive cashflow and productivity savings of 100M+ annualized hours.
Transforming Operations
Organizations need to achieve a step change in operations, transforming how the business operates by adopting a bold vision that is executed by unified leadership. Operational transformation draws on business process expertise, technology innovation and agile talent. It is the enabler of future-ready, intelligent operations.
Operations transformation means organizations can “think big” and take bold moves to close the gap between aspirations and where they are today. By automating at scale, augmenting human talent with technology and committing to data-driven decision making, organizations can optimize their intelligent operations journey. And with a flexible operating model that combines multidisciplinary teams and technologies across an ecosystem of partners, organizations can improve overall performance and sustainability.
